Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our return and refund policy below:

Returns

• Items can be returned within 30 days of receiving your order.
• Products must be unused, in their original packaging and in resellable condition.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 working days, and the amount will be credited back to your original payment method.

Exclusions

• Sale items are non-refundable unless faulty.
• We cannot accept returns of opened or used skincare products for hygiene reasons unless they are defective.

How to Initiate a Return

• Contact our customer service team at velashineskincareuk@gmail.com with your order number and reason for return.
• Follow the provided instructions to send your item(s) back to us.
• Retain proof of postage until your refund is confirmed.

If you have any questions or concerns, please don’t hesitate to reach out to us at velashineskincareuk@gmail.com.